Return and exchange

We would like to inform you that all unpacked and unfolded merchandise, even if unused, must be destroyed for Canada-wide health reasons.

Return Policy

Our goal is to satisfy you 100%. In case of dissatisfaction, we offer you the possibility to proceed to a refund or an exchange of your items provided that your order is :
    • Returned within 100 days of your delivery date.
    • Presented with the delivery note (indicating the date of receipt of the package) and the return form sent by us (contact us to request it).
    Refunds will be made according to the original method of payment. Purchased items are returned by post. Dolce Bianca Inc. reserves the right to refuse returns or exchanges that do not comply with our return and exchange policy.

    How to return an item ?

    (*conditions apply, see below)

    Contact our team by calling us at 514 376-0356 or by emailing us at info@dolcebianca.ca. Please always let us know if you are requesting a return or exchange and the reason for your return. We will then review your request.

    • EXCHANGE: Please first contact our team by calling us at 514 376-0356 or by writing to us at info@dolcebianca.ca and we will send you a return code that you will communicate at the Canada Post counter. Place the product(s) to be returned in a box and drop it off at a Canada Post office. The return is at our expense. A confirmation of receipt of the package at our warehouse will be sent to you by email.

    If there is a difference in amount between the initial order and the exchanged product, we will require the balance by credit card once the return package is received so that we can send you the new item. This payment is made by phone. If the amount of the exchange is less than the first purchase, we will proceed to a refund or we will be pleased to offer you a gift card.

      • REFUND :
    • Please first contact our team by calling us at 514 376-0356 or by emailing us atinfo@dolcebianca.ca and we will send you a return code that you will communicate at the Canada Post counter. Place the product(s) to be returned in a box and drop it off ata Canada Post office. The return is at our expense. A confirmation of receipt of the package at our warehouse will be sent to you by email. A second email confirming the refund will also be sent to you. Please note that there may be a delay between the refund confirmation and the presence of the amount in your account. This delay varies according to the banks. Nevertheless, if the refunded amount still does not appear on your bank statement after 10 days, please contact us by phone.

      * To know before an exchange and/or a return:

      We would like to inform you that all unpacked and unfolded merchandise, although unused, will have to be destroyed for health reasons across Canada.
      In the interest of fairness and social awareness, items cannot be returned are :
      - Items damaged by misuse, abuse, care or neglect, or accidents (stains, tears, including damage to pets),
      - Items no longer bearing the Dolce Bianca label
      - More than 100 days after receipt.
      Let's not waste it. Let's consume better.

      How do I know if my request has been considered?

      Whether it is for a refund or an exchange, we will inform you when you receive the package.

      • REFUNDS: A refund confirmation will be emailed to you. Refunds will be made according to the original method of payment.

      Please note that there may be a delay between the refund confirmation and the presence of the amount in your account. This delay varies depending on the bank. Nevertheless, if the refunded amount still does not appear on your bank statement after 10 days, please contact us by phone.

      • EXCHANGE: A confirmation of exchange with the new item will be sent to you by email. If the amount varies, a new invoice with the difference will be sent to you and will be payable by credit card over the phone. For a refund, a deposit confirmation will be sent to you by email.

        We remain at your disposal at all times. Do not hesitate to contact us by phone at 514 376-0356 or by email at info@dolcebianca.ca. Your satisfaction is our priority.