Terms and conditions of use

Welcome and thank you for visiting the online shop of Dolce Bianca Inc. We are doing our utmost to make our site as functional as possible by offering you intuitive navigation, easy access to information, and safe shopping. By accessing this site, you agree to the terms and conditions listed below.


For more information on how the personal information provided by you is used, please refer to the Privacy page.

Electronic Communications

By using the website www.dolcebianca.ca or  by communicating with our team via email, you accept communications from our company. These communications remain confidential. Our customers’ satisfaction is a priority, and this is why after every order we ask that you leave a comment directly on our website.

People who submit to our newsletter agree to receive a biweekly email, never more. Indeed, our marketing team makes it a point of honor to focus on quality rather than quantity.

At any time, it is possible to communicate with a member of our team by telephone or by email for questions, opinions, suggestions, or other ideas, as long as the comments made by the consumer are not illegal, threatening, defamatory, do not infringe on the contact person’s privacy, and are not prejudicial to a third party. Dolce Bianca Inc. reminds its customers that impersonation or any attempt to mislead an entity or content could be prosecuted.

As a result of your communication with one or more members of the Dolce Bianca Inc. team, you give us the right to modify, adjust, create, publish, translate, broadcast, and communicate your message to the public without any royalties. You also give Dolce Bianca Inc. the right to use your name in connection with your remarks, without causing any physical or moral prejudice to a third party. You also guarantee that no legal action will be taken against Dolce Bianca Inc. resulting from the content you provide.

Intellectual property/copyright/trademark

Unless otherwise specified, the entire content posted on the www.dolcebianca.ca site, including texts, graphic elements, icons, illustrations, photographs, and other elements constituting the brand image of Dolce Bianca Inc. and is the property of Dolce Bianca Inc.This content is protected by Canadian and international legal laws, constituting copyrights. Dolce Bianca Inc. is the sole owner of this content.

A trademark is defined by Article L 711-1paragraph 1 of the Intellectual Property Code as a “sign capable of graphic representation serving to distinguish the products or services of a natural or legal person” (unofficial translation).

The brand image as well as the trademarkDolce Bianca Inc. cannot be used without a written agreement signed by the founders. It is the same with the proposed items. No other mark can be confusing for the clientele, both in the nomination and in the brand image.

Images, texts, and other elements belonging to Dolce Bianca Inc. may be downloaded, displayed, and used provided that it is for non-commercial purposes and that the content is not modified.

If you have any doubts or questions regarding the use of the Dolce Bianca Inc. brand image or any questions about intellectual property, please contact us at info@dolcebianca.ca.

Integrity of Information/Limitation of Warranties/Limitation of Liability

All the information posted on the sitewww.dolcebianca.ca and communicated by the company Dolce Bianca Inc. is offered to all and is guaranteed fair and true at the time of its disclosure, regardless of the medium (digital, paper, email, etc.). We apologize for any errors or inaccuracies. Dolce Bianca Inc. has the right to modify the information of its products and services without notice.The DolceBianca.ca interface uses hyperlinks to external sites. Under no circumstances can we be held responsible for the unavailability of external sites, or even for the content that these external sites may disclose.Dolce Bianca Inc. cannot guarantee the accuracy of translated texts other than French. Indeed, there may be a discrepancy between the different translations. In case of doubt, the original text in French should always take precedence.Consumer Protection Laws andRegulations: https://www.opc.gouv.qc.ca/en/opc/laws-regulations/

Regarding the products

Dolce Bianca Inc. products may be subject to change and improvement without notice. All products displayed onwww.dolcebianca.ca are guaranteed to be available. The whole team makes it a point of honor to formulate each description as accurately as possible and to photograph each proposed item as precisely as possible. If there seems to be a spelling or typographical error in the text, you can send your comment toinfo@dolcebianca.ca. If a product is not conform to its description, the return of the item in its original condition is the only possible recourse. Please refer to the Return and Exchange page for information on how to return a product.The question of color is crucial on a digital interface. We want the colors of each item to be as faithful as possible to reality. Unfortunately, since colorimetric calibration varies on each screen, Dolce Bianca Inc. cannot be responsible for an erroneous color display. To avoid any surprise at the time of receipt of your order, we invite you to contact us via theContact page to better specify the colorimetry of each piece.Finally, the prices posted onBiancashop.ca are displayed by default in Canadian dollars. They exclude taxes(GST+QST) and shipping fees. Prices shown are valid in Canada. A display in US dollars is possible, via the icon at the top right corner, above the main menubar. Dolce Bianca Inc. reserves the right to modify the prices at any time without notice. The price of an item cannot be confirmed. Only your order’s payment guarantees the price.

Shipping, delivery, return and refund

Customer satisfaction is the ultimate goal of every member of Dolce Bianca Inc. Visitors can find in the Shipping andDelivery section all the information related to our delivery times, our carriers, applicable delivery charges, parcel tracking, etc.It is entirely possible to exchange or refund merchandise as long as the product follows the conditions listed on the Return and Exchange page. Visitors will also find there all the steps to return a product or make a refund request. Do not hesitate to contact us by phone at +1-514-376-0356or by email at info@dolcebianca.ca.