ORDER & PAYMENT

It is completely safe to pay with your credit card on our site DolceBianca.ca. With the PCI DSS system, the transaction is secured and ensured by Shopify with the PCI security standards. Shopify uses 128-bit SSL encryption to ensure that credit card data remains secure. Respecting the security protocols of credit card companies, this system is designed to improve the protection of your banking data and reduce the risk of fraud. In order to sell online and be authorized to accept payments from Visa, Mastercard, American Express or any other affiliate, the site and its hosting must meet the PCI security standard requirements.

The PCI standards include 6 categories that the merchant site must comply with

Identification and reduction of risks - Prevention of loss of reputation - Reduced risk of financial consequences in case of theft of card data - Increased protection of all customer data - Increased customer confidence through enhanced security.

We accept credit card payments as follows: Mastercard, Visa, American Express.

An invoice will be sent to you as soon as the order is paid. It will be sent to the email address provided at the time of the order transaction. At any time, you can contact us to receive a duplicate of your invoice or to change the billing address.

As soon as the transaction has been completed AND accepted, you will receive an order confirmation by email. In the same way, you will be kept informed as soon as your order leaves our warehouse, including a tracking number. For more information, please refer to our Shipping and Deliverysection.

Unfortunately, we no longer do tailor-made solutions for management issues.

Yes, our products are all under warranty. To answer your question more precisely, you can go to the Warranty page.

SHIPPING & DELIVERY

For the moment, we deliver everywhere in Canada and the United States. Our goal is to expand over time to offer worldwide delivery.

We offer delivery via the Canada Post distributor for Quebec and the rest of Canada: priority parcel, economical service, tracking by reference number, liability coverage 100$ and guaranteed delivery times: Delivered the day* following the order anywhere in Quebec and the rest of Canada.

*Delivery standards apply to items shipped between most major urban centres, and are based on origin and destination points and other factors. Actual delivery times may vary; other delivery times may vary. terms and conditions apply on the Canada Post website.

We, Dolce Bianca, cannot be held responsible for delivery times.

If the item does not fit in the mailbox and no one is home, Canada Post will leave a "Notice of Delivery for Pickup" card at the nearest post office. Under no circumstances will your package be left on our doorstep.

EXCHANGES & RETURNS

We seek to satisfy our customers as much as possible. Nevertheless we do not all have the same tastes. It is therefore possible to return an item within 100 days under conditions readable on the Exchange and Return page. The costs incurred for the postal return are at our expense.

Before returning the item, please contact us by phone or email. We will send you a return slip to guarantee you the best possible exchange and/or refund. More details can be found here.

After receipt of your package, we ask you a delay of 24 hours during our office hours to make a return by phone or email. In case of a return after this time, do not hesitate to contact us.

WASHING & MAINTENANCE

The durability of a product, in addition to depending on its raw material, also lies in its maintenance.

Duvet and Pillow

Machine wash at 30 degrees, tumble dry on gentle cycle or without heat, do not iron, do not bleach, can also be dry-cleaned. Prefer to clean the stain rather than washing your entire bedding.

Every morning, leave your bed unpacked to let the heat out in sheets. If possible, it's a good idea to air your room for a few minutes to let the humidity out and to get rid of the dust created during the night.

Every week, shake your duvet and pillow to replace the duvet and disperse the dust trapped in it.

Twice a year, on the first day of Spring and the first day of Fall, place your duvet outside, provided the weather offers sunshine, dry weather and a light wind. The sun's rays, or UV rays, have the power to kill dust mites and the outside air to remove moisture.

Mattress & Pillow Protectors

RESPIRA & COMFORT - Machine wash at 60 degrees, tumble dry on gentle cycle or without heat, do not iron, do not bleach, can also be dry cleaned.

COOL, MICROFIBRE, POLAR & COTTON - Machine wash at 30 degrees, tumble dry on gentle cycle or no heat, do not iron, do not bleach, do not dry clean.

BED LINEN in percale cotton (duvet cover, pillow cover, sheets and pillow case)

Machine wash at 30 degrees, tumble dry on gentle cycle or without heat, iron on medium heat, do not bleach.

Velvet BED LINEN (duvet cover and pillow cover)

Machine wash at 30 degrees, tumble dry on gentle cycle or without heat, do not iron, do not bleach, can also be dry-cleaned. Prefer to clean the stain rather than washing your entire bedding.

Cotton and velvet bed scarves

Machine wash at 30 degrees, tumble dry on gentle cycle or without heat, do not iron, do not bleach, can also be dry-cleaned. Prefer to clean the stain rather than washing your entire bedding.

Cotton and velvet cushion covers

Machine wash at 30 degrees, tumble dry on gentle cycle or without heat, do not iron, do not bleach, can also be dry-cleaned. Prefer to clean the stain rather than washing your entire bedding.

D I V E R S

At the moment, we do not have a physical shop. Products can only be purchased online or through our partners. Contact us to find the retailer nearest you.

We offer a digital version of our catalogues. To view Bianca's catalogue click here and for the accessories catalogue click here .